Vivienda Propia Mortgage

 

We Respect Your Privacy

We understand the importance of safeguarding your personal information. Except as described below, we do not disclose personal information about our customers or former customers to anyone. We respect your right to confidentiality and take every possible measure to ensure that your personal information remains personal. In short, we work hard to earn your confidence and preserve your trust. We value your business and hope you will remain with us for many years to come.

How and Why We Collect Personal Information

You provide personal information to us so that we may help you try to meet your financial goals. Such information allows us to process your requests and transactions, keep you apprised of products and services that may be of interest to you, and enhance customer service by better understanding your financial needs. This information may include:

  • Information you provide to us on applications, supporting documents and other forms (such as telephone numbers, Social Security and account numbers, assets, income and employment history);
  • Information about your transactions with us, our affiliates and our business partners (such as your loan balance, payment history and other account information);
  • Information collected from you or your web browser when you visit our website (such as; first and last name, home or other physical address, email address, date, time, and areas of our website that were visited); and
  • Information we receive from mortgage settlement service providers (such as consumer reporting agencies).
  • Information we obtain from public sources. This may include information contained in federal, state and local records, such as, recorded liens on your property, real estate taxes and assessments, tax liens, etc.
Sharing Information Within Vivienda Propia Mortgage Family of Companies

In an effort to better serve your financial needs and to inform you about the products and services we offer, we may share personal information, such as the information described above, within our family of affiliated companies. Our affiliates are companies that are controlled or owned by us, or companies controlling or under common control with our parent company. Vivienda Propia Mortgage currently does not have any financial affiliates, but we may share your information with non-financial companies (such as mortgage settlement service providers).

You have the opportunity to limit the sharing of "non-experience" information within the Vivienda Propia Mortgage family of companies. Such information includes information that is used, expected to be used, or collected for the purpose of establishing your eligibility for consumer credit (e.g., margin privileges), insurance, and related products and services, and is not related solely to your transactions or other communications with us. If you would prefer that we not share non-experience information within the Vivienda Propia Mortgage family of companies, you may direct us not to share this information by calling us toll-free at 1-866-873-3839.

You may also notify us of your request to "opt out" of the sharing of information with our affiliated companies by written request to the following address (please allow 60 days to process any requests:)

    Aiza Ayers, Vice President - Operations
    Vivienda Propia Mortgage
    8317 Centreville Road, Ste 313-315
    Manassas, Virginia 20111

Sharing Information Outside the Vivienda Propia Mortgage Family of Companies

To facilitate our provision of financial products and services to you, we may retain nonaffiliated third-party service providers to perform certain functions on our behalf, or we may enter into joint marketing arrangements with nonaffiliated third parties. Such third party service providers and joint marketers may include financial companies (such as mortgage lenders or brokers), non-financial companies (such as retailers or direct marketers), or others (such as non-profit organizations).

We will share your personal information with such service providers or joint marketers subject to an appropriate, contractual confidentiality pledge, and only to the extent necessary to carry out the contractual purposes, or as otherwise permitted or required by law. We may also share your personal information with certain other nonaffiliated third parties as permitted or required by law (such as in the ordinary course of business to process the transaction you have requested, due to operation of law, or pursuant to a government or regulatory requirement).

How We Protect Your Personal Information and Your Privacy

We restrict access to information about you to those employees who need to know the information to provide products or services to you. We maintain physical, electronic and procedural safeguards to protect your personal information.

Our Privacy Policy recognizes the trust you have placed in us. We are committed to preserving that trust and we will work hard to safeguard the confidentiality of your personal information. Of course, we reserve the right to modify this policy to reflect any changes or enhancements that we make to those protections. Please check this webpage frequently to see if modifications have been made to our privacy policy.